1. REGISTRATION OF USERS FOR THE MAKING OF RESERVATIONS: It is the responsibility of the user to ensure that all the information that they or any other person on their behalf, has provided to E.a.s.t. Transportation is complete, accurate and correct.
2. CANCELLATIONS, CHANGES IN RESERVATION AND NO SHOWS.
2.1. CANCELLATIONS IN POINT TO POINT SERVICES: For point to point services, cancellations are free if they are made 24 hours before the agreed pick-up time. If they are made with less than 24 hours, the amount must be paid in full.
2.2. CANCELLATIONS IN RESERVATIONS BY HOURS: In the case of reservations by hours, if cancellation is made 72 hours before the agreed pick-up time, 50% of the amount must be paid. If it is made less than 72 hours from the agreed pick-up time, the full amount must be paid, ( hourly services are within 30 miles of pick-up point).
2.3 RESERVATION CHANGES: Reservation changes are generally treated as new reservations. The policy for dealing with cancellations therefore applies to the trip originally arranged. E.a.s.t. Transportation may file a corresponding claim for compensation for the originally arranged trip.
2.4. ABSENCE WITHOUT CANCELLATION AND DELAY FOR THE USER: In case of absence without cancellation, the client loses the right to transportation by the Professional in charge. However, this does not affect E.a.s.t.’s claim for compensation. Transportation to the user.
2.5. WAITING TIMES IN POINT-TO-POINT SERVICES:
It is considered a no-show if the client does not show up and if 30 minutes have already passed since the agreed pick-up time at the agreed pick-up location and the client does not communicate with the company or the assigned driver either by phone or message, will leave the place; since it is understood that the client will not show up. For this reason, the trip must be canceled in its entirety.
For airport pick-ups, it is considered no-show when the user or passenger does not show up and after 60 minutes have elapsed.
after the agreed pick-up time at the agreed pick-up location and also in the event that flight delays or early arrivals cause the scheduled pick-up time to be postponed for the planned period of time between the scheduled arrival time and the original pickup time. If a client does not show up, the trip must be paid in full. For this rule, those situations are excluded in which the driver and the passenger have agreed a later pick-up time by phone. Possible additional charges for waiting time must be remunerated. In general, the passenger does not have the right to change the pick-up time.
2.6. WAITING TIMES IN RESERVATIONS BY HOURS:
It is considered a no-show if the user or passenger does not show up, and there has been no cancellation, once 60 minutes have passed after the agreed pick-up time at the agreed pick-up location, the client does not contact the company or the driver leaves. remove from the place, since it is understood that the client will not show up. If the client does not show up, he or she must pay for the trip in full.
For this rule, those situations are excluded in which the driver and the passenger have agreed a later pick-up time by phone. A reservation by hours always begins at the pick-up time confirmed in the reservation, as described in point 2. As a consequence, possible extensions of the reservation by hours must be remunerated. In general, the passenger does not have the right to change the pick-up time.
2.7. DELAYS: Exceptional situations such as road closures, traffic accidents, extreme weather conditions, etc., can only be compensated to a certain extent, which means that users must accept longer waiting periods or last minute cancellations.
2.8. CHANGES OR MODIFICATIONS DURING THE TRIP OR TOUR: Even after the conclusion of the organization agreement and even after the start of the trip, whenever possible for the driver and the passenger can make changes to the plans of the trip.
If the trip is spontaneously lengthened (distance or number of hours) according to the customer’s wishes, the service itself (distance or total number of hours) will be recalculated and priced according to the current price structure. In the case of hourly reservations, each additional block of 30 minutes will be considered for billing (for example, from the first additional minute, the half hour will be rounded up to ensure a more reliable schedule).
Consequently, the compensation request increases for the user due to the expenses incurred by E.A.S.T. TRANSPORTATION to cover the increase in the Transportation Contract for the benefit of the user.
If the distance or number of hours ends up being less than the amount originally reserved, the price will not be affected.
3.VEHICLE SAFETY AND CONSEQUENCES
The following standards of behavior apply to the user when traveling with E.a.s.t. Transportation: During the duration of the trip all passengers must respect the regulations pertaining to the relevant traffic laws, especially the regulations regarding seat belts; for which the instructions provided by the driver must be followed, since it is the responsibility of the driver to guarantee a safe trip for the passengers.
3.1. PROHIBITIONS: It is prohibited for passengers to open the doors while the car is running, throw objects from the car, stick out any part of the body outside the car or shout from it. If the user wishes to use any of the vehicle’s devices or services, the driver must provide brief instructions. Smoking is prohibited in the passenger area of the vehicle, if the client ignores this aspect, he will be responsible for paying not only the cost of cleaning the vehicle, but also compensation for commercial losses due to the time the car is out of service, the which would be fines of $300 and up. Food consumption is discouraged. Alcoholic beverages are only allowed in the car with prior consent.
3.2. LUGGAGE AND PETS: The price shown in the reservation confirmation includes the number of luggage specified in the reservation form. An excess of very bulky luggage or suitcases or the transport of animals that has not been informed in the form of an additional comment at the time of booking could lead to additional corresponding charges; the organization fee will also be higher, as indicated in the booking confirmation.
The driver reserves the right to refuse to carry non-agreed luggage and/or animals. This also applies to animals that are not in a suitable closed transport space.
3.3. TRANSPORTATION OF CHILDREN: The user must request and mention if he needs child safety seats in the form of an additional comment and specify the number and age of children to be transported, in addition to the required type of seat.
3.4. OTHER SURCHARGES: In other surcharges there is everything that is not part of the transportation service or all those additional services that the client requests or requires, such as: baby seats, taxes, services fee, tolls, booking free, request in hiring special occasions: bottles of wine or champagne, balloons, stuffed animals, flowers, etc.
4. PAYMENT CONDITIONS: For scheduled and point-to-point reservations, a deposit of 50% of the total value of the service must be made and the remaining 50% of the amount is required 3 days before the agreed date.
